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Frequently Asked Questions (FAQ)

💎 1. What materials are your jewelry and accessories made of?

Our jewelry is primarily made of high-quality stainless steel, known for its durability, resistance to tarnish, and hypoallergenic properties. Some pieces may include additional elements such as enamel, crystals, or synthetic stones. Product details are listed on each item page.

👜 2. Are your bags and wallets made of real leather?

No, we focus on premium vegan leather and high-quality materials that are both stylish and cruelty-free. Each product is designed for long-lasting use and everyday functionality.

🚚 3. How long does shipping take?

Processing takes 1–5 business days, and shipping times vary depending on location.


USA: 7–15 business days

International: 10–20 business days

You will receive a tracking number once your order is shipped.

📦 4. Do you offer international shipping?

Yes! We ship worldwide. Shipping costs and delivery times vary by country and will be calculated at checkout.

🔁 5. Can I return or exchange a product?

We accept returns and exchanges within 14 days of delivery for unused, unworn items in their original packaging. Please contact us at info@heicobazaar.com to initiate a return.

💳 6. What payment methods do you accept?

We accept all major payment methods, including:

Credit & Debit Cards (Visa, MasterCard, etc.)

🧼 7. How should I care for my jewelry?

To maintain shine and quality:
Avoid direct contact with water, perfume, and chemicals

Store in a dry, closed container

Clean gently with a soft cloth when needed

❓ 8. I entered the wrong shipping address. What should I do?

Please contact us immediately at info@heicobazaar.com. If the order hasn't shipped yet, we can update the address. Once shipped, we cannot make changes.

✉️ 9. How can I contact customer service?

You can reach us anytime via email at info@heicobazaar.com. We typically respond within 24 hours on business days.